The Occupant Feedback Handling tool allows you to efficiently analyze, prioritize, and process feedback from your occupants. Instead of reviewing individual, disconnected pieces of feedback, the tool enables you to group feedback and handle it in a structured way across your properties. This helps you identify issues more quickly, improve communication with users, and support the continuous development of indoor air quality and overall user experience.
The user feedback management tool is part of a broader occupant feedback solution in FreesiCloud, which enables you to:
- Handle most feedback easily and quickly
- Escalate actual issues for further action
- Keep your users informed about the work being done for their benefit
- Report on and monitor the user experience in your facilities
Benefits of the handling tool for customers
- Handle most feedback quickly, even with large volumes of feedback
- Identify issues efficiently by reviewing measured conditions in the space and surrounding areas at the time the feedback was given
- Easily escalate actual issues for further handling using Freesi insight-tickets, where you can plan inspections, corrective actions, responsibilities, and follow-up
- Reduce the time needed to resolve issues and improve the efficiency of feedback handling
- Improve user communication and trust by responding to feedback more transparently
- FreesiCloud’s structured feedback handling process makes the tool easy and quick to adopt and roll out