With the Occupant Feedback Reporting Tool, you can monitor the overall status and trends of indoor air quality and space comfort based on occupant feedback. In addition, you can track the feedback handling process and ensure that feedback is processed on time. The tool allows you to segment data by floor, space, and feedback question. You can also drill down to individual feedback entries to see how each situation was handled and how the response was communicated back to the occupants.
The Occupant Feedback Reporting Tools replace the current “User Satisfaction” report and are part of a broader occupant feedback solution in FreesiCloud, which enables you to:
- Handle most feedback easily and quickly
- Escalate actual issues for further action
- Keep your users informed about the work being done for their benefit
- Report on and monitor the user experience in your facilities
Benefits of the reporting tool for customers
- Efficiently monitor the overall status and trends in occupant feedback
- Easily track the feedback handling process and ensure that feedback is processed
- Analyze feedback and handling data from different perspectives, such as by floor or by question
- Identify trends, recurring issues, or phenomena across different spaces and time periods, enabling proactive and data-driven improvement of conditions